Columbia Factory Store is a well-established brand known for its high-quality outdoor apparel and gear. With a strong presence in the market, Columbia Factory Store offers a wide range of products designed to cater to the needs of outdoor enthusiasts. Their collection includes jackets, footwear, accessories, and more, all made with durable materials and innovative technologies. Customers can expect exceptional performance and comfort from their products, whether they are engaging in hiking, camping, or any other outdoor activities. With numerous positive reviews and a rating of 4.1 out of 5, Columbia Factory Store has gained a reputation for delivering excellent customer service and top-notch products. Whether you are an experienced adventurer or simply looking for reliable outdoor gear, Columbia Factory Store is the go-to destination for all your outdoor needs.
Amenities and More
- Accessibility
- Wheelchair-accessible entrance
- Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Service options
- In-store shopping
- In-store pick-up
- Offerings
- Women's clothing
- Men's clothing
Reviews
Would definitely stop in on my next trip to Edmonton. We ended up leaving with quite a few items but not a huge bill, staff members were very helpful , manager was very helpful very knowledgeable with the product, DEFINITELY WE WILL BE BACK
Very bad customer service. Specially manager doesn’t help you. They don’t know how to work and don’t care about customer . Return policy they don’t know i lost my receipt. But i give it to them all information which date i bought my transaction date every thing and they don’t know anything. I waste my time and rude stuff. Don’t buy here it’s scam.
I am really Hoping Columbia Reaches out about the review I posted. Based on the recent Reviews - I am not the one who feels that the Store Manager is being difficult!
I stay in Regina, SK and I visited the store in November 2023 and purchased 2 Jackets for my parents who were travelling in January 2024. After they arrived - I found out that the jackets didn’t fit them. And I lost the receipt which I know was my fault. So I called the store and spoke to a representative called AKSA. She said we can come and we can get them exchanged for a bigger size but will not get a refund since we don’t have the receipt! I told her that I will specially travel from Regina which is 800km away to come and exchange the jackets so can let another store representative know about this. She said yes I will let the store representatives know! Now when I visit the store - the store manager refuses for any exchange and offers us $30-$40 for the Jackets instead! I wasted my time and money in travelling all the way here just to hear the opposite of what was told to me by a representative of the same
Store. What a shame and what poor customer service!
If I could give zero I would! When I purchased my items a few weeks ago no issues clerk was nice and helpful. But do not ever try to return something! My credit card has expired and I had a new one as well I paid with Apple Pay. Because the numbers did not match from the receipt even though I explained the credit card expired and I got a new one, manager said no you get a store credit. After awhile managed to prove with credit card statement that I had purchased it. Finally the manager did the return after she ignored me. But what I could not believe she just put in the receipt manually with the old card number. Now why didn’t she do that in the beginning. Is the store doing that bad that they make it so difficult to return! Not impressed!!!
Look no further if you are a big fan of Columbia which I’m ! Loved this store and their staff members! Store Manager (forgot his name ) was above and beyond in his service . New staff member Kalpana was so good ( even it was her 3rd day at the job) . Thanks for your services you guys and making this brand more lovable! ❤️
The Best Deals 👌 I have ever seen. Columbia - you guys have a AWESOME. customer service as well , staff is great and friendly Komal was great …
Such a great place for shopping staffs were very friendly and professional they will guide you through, is right place for me My experience with Georgia was just great he was very patient with me
Columbia Outlet at the Edmonton Airport Outlets is a must-visit store. Prepare to invest a bit, but the savings are monumental. It offers a delightful opportunity to discover cool, unique items. Unlike some of the other stores at this location, The Columbia Outlet provides a genuine outlet experience.
Location
Hours
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Monday
10:00 AM - 07:00 PM
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Tuesday
10:00 AM - 07:00 PM
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Wednesday
10:00 AM - 08:00 PM
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Thursday
10:00 AM - 07:00 PM
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Friday
10:00 AM - 08:00 PM
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Saturday
10:00 AM - 08:00 PM
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Sunday
11:00 AM - 06:00 PM
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